Terms of warrannty service for Kodi Professional

TERMS OF WARRANTY SERVICE FOR KODI PROFESSIONAL

1. GENERAL PROVISIONS

1.1. Responsibility for warranty service for Kodi Professional products lies with the Limited Liability Company IC Inbico+ (hereinafter referred to as the “Company”), and the warranty service itself is carried out by the Company’s service center (hereinafter referred to as the “Service Center”).

1.2. Warranty service means testing, free repair, replacement with a repaired product of similar technical characteristics or the same new product, replacement with a new product, product support, monetary compensation, the amount of which is determined based on the terms of the Company's warranty policy.

1.3. Warranty service covers Kodi Professional electrical and mechanical products (UV lamps, LED lamps, milling cutters). The warranty period for such products is calculated from the date of its sale, corresponds to the period specified in the product warranty card and cannot be longer than the period of operational suitability of such products. Note: Simultaneously with the acceptance of products for quality (check for visible defects), upon purchase, completeness, as well as the compliance of the packaging must be verified. Products with visible defects and shortcomings, claims for which were made after the purchase or use of such products, are not subject to warranty service. Hidden defects are those defects that could not be detected during the check that is usual for a given type of product and can be discovered only during the use and storage of the product. Warranty service for products with hidden defects or technical breakdowns is regulated by Section 2.

2. WARRANTY TERMS

2.1. Warranty service covers Kodi Professional electrical and mechanical products purchased from the Company, which can be confirmed by a check/receipt/bill of lading for the products, subject to full completeness (accessories, components, packaging).

2.2. Warranty service and obligations do not cover:

products that do not meet the requirements of clause 2.1;
products with damage caused by violation of the rules of use, transportation, storage and/or operation;
products with traces of unauthorized repair or third-party intervention;
products with damaged factory marking;
products with mechanical damage caused by the entry of foreign substances, objects, liquids, insects, animals, etc. into the product;
products with damage caused by the use of non-standard components, consumables or any materials for cleaning the product, etc.;
products with a missed deadline (period) of technical or preventive maintenance, if it is necessary for this product (for a milling cutter);
products with damage caused by natural disasters, fire, household factors, as well as damage caused by non-compliance with state standards of electric power and cable networks parameters and other external factors (climatic and other);
products with electrical damage (burnt elements, etc.);
products that were operated in improper conditions and regimes (high humidity in the room, voltage drops in the network), or damaged due to the fault of the consumer;
products that were operated in violation of the requirements for the operation of such products and the requirements specified in the instructions for the operation of such products (if available).

2.3. Warranty obligations for products do not cover possible damage caused to other equipment/product/device that was used (worked, applied) in combination with this product.

2.4. The Company shall not be liable for any consequential damages and losses related to the use or inability to use the purchased products, including lost profit, interruption of business activity, loss of information or other losses.

2.5. Warranty service does not include training the consumer on the rules of operation and use of products.

Note:

Warranty service does not apply to perfumery and cosmetic products, products in aerosol packaging, manicure and pedicure instruments (scissors, nail files, etc.), hair brushes, make-up brushes, combs, and hygiene items. These products cannot be returned or exchanged.
Claims for visible defects in products are accepted by the Company only during acceptance and delivery in the process of sale of such products.
Claims regarding hidden or significant defects of such products (for example, the absence of a brush inside the bottle or its damage, the absence of products inside the package/bottle, etc.) are accepted only after their first and one-time opening or use. Such claims can be satisfied by the Company only within the current shelf life of the products and if the consumer confirms the proper use, operation and storage of such products.
The fact of repeated (two or more times) use of a product with a visible, hidden, significant shortcoming or defect excludes the possibility of satisfying the consumer’s claim by the Company.

3. ACCEPTANCE OF PRODUCTS WITHIN WARRANTY SERVICE

3.1. Requirements for acceptance of products and procedure for registration/acceptance of products:

products requiring warranty service should be delivered to the Service Center, as a complete package, in clean condition and in packaging;
when handing over the products, the consumer provides a warranty card, a check/receipt/bill of lading for the product and a completed and signed Product Conformity Verification Act (in the part of product description and description of its defects/damages);
as confirmation of the fact of handing over the products for warranty service, the consumer receives a Product Acceptance Act, indicating the date and list of accepted products. The original Product Acceptance Act is the only document confirming the fact of product delivery;
product testing will be carried out only according to the description of the malfunction specified in the Product Conformity Verification Act. If the malfunction is indicated in general terms, then the product will be tested for switching on and, in the absence of signs of malfunction, returned to the consumer;
products are not accepted for warranty service in the event of violations of the warranty terms set forth in clause 2.2. If in the process of testing or repair, signs of violation of the warranty terms are detected, the Company reserves the right to refuse warranty service.

4. PRODUCT TESTING. TESTING TERMS.

4.1. In the case of detection of the product malfunction or defect, the consumer delivers the product to the Service Center, which performs testing and product replacement.

4.2. The term of product testing and repair is 30 calendar days from the date of product delivery. After the end of this period or earlier, the consumer is obliged to call or write a letter to the Service Center and receive information about the status of the relevant products. The name of the product (according to the official online store, the site kodi-professional.ua) and the essence of the letter should be indicated in the subject of the letter.

4.3. If testing or repair is performed outside of Ukraine, the terms of product testing and repair are extended in accordance with such delay.

4.4. The storage period of accepted and tested products, as well as of the documents for delivered products, is 180 days. After the expiration of the specified period, no claims will be accepted and no replacement/return will be made.

4.5. After testing, the Service Center draws up a conclusion and specifies it in the Product Conformity Verification Act, according to which:

if no defect/non-conformity is detected, the product is returned to the consumer at the consumer's expense;
if a defect/non-conformity is detected, the products are replaced at the Company's expense.

4.6. A failure by the consumer to turn to the Service Center for the repaired products or for replacement of the products within the terms specified in Section 4 shall not be interpreted as a failure by the Company to comply with its obligations regarding the terms of replacement, repair, testing.

5. PROCEDURE FOR REPLACEMENT OF DEFECTED PRODUCTS

5.1. After testing and repair, the consumer receives repaired products or equivalent products under the Product Acceptance Certificate.

5.2. Products found to be serviceable or non-warranty based on the results of testing are returned to the consumer with the corresponding Product Conformity Verification Act.

5.3. According to the Company's warranty policy, the product found to be defective after testing is subject to:

replacement with products similar in terms of technical characteristics, repaired or new;
monetary reimbursement, the amount of which is determined by the Company.

For other issues of warranty service, place contact us by the online store phone number on working days from Monday to Friday from 9:00 a.m. to 6:00 p.m. (Saturday and Sunday are day off):

0 800 35 45 48 (free from mobile)
050 148 20 90 (showroom)
044 339 58 48

For technical issues of warranty service, questions regarding technical malfunction of the product before/after service, please contact us by the service center phone number on working days from Monday to Friday from 9:00 a.m. to 6:00 p.m. (Saturday and Sunday are days off):